Do you offer free shipping?
Unlike many other online retailers that have rules and small print, we’re delighted to be able to provide FREE DELIVERY on all orders.
There are no minimum order sizes or exceptions
How long does delivery take?
Being free doesn’t mean it should take a long time. But, delivery times do vary and depend on your location.
Typically our boots will take 3-7 days to reach you. We use Amazon Logistics to manage our shipments so you know they are with a well known supplier. Our boots are stored in the US so aren't far away.
How do I know when my order will be delivered?
Assuming you’ve given us a mobile or e-mail address, you will be sent a link to the tracking details of your delivery.
Usually they are sent out via UPS or USPS and you can follow the tracking online.
Can boots be delivered faster?
Of course! However, there is an additional charge of either $14.99 for 3 day service or $19.99 for our 2 day service.
What do I do if my items haven't arrived?
Please allow up to 10 working days and check the tracking details.
After this time, please contact your local depot and your neighbours as they may have tried to deliver whilst you were out and not left a card (it does happen).
If they don’t have your parcel, please contact us directly and we’ll see what we can do.
We do tend to find that it is often easier to contact the delivery service directly as you know your local area better than we do, and can often help to locate any misplaced goods.
I live in Canada. Do you ship there?
Unfortunately we can't ship directly from this site to Canada. However we do sell our boots on www.amazon.ca so you can buy them directly there.