Quick and Easy Returns

We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to provide a refund if you are not happy with them for any reason.

All we ask is that they are returned in 'as new condition' within 60 days of receipt. We recommend trying them on indoors to avoid damaging the soles.

Please go to Jileon Rain Boots Returns. We can then guide you through the simple process, whether you need a refund or an exchange.

We offer cheap easy returns via USPS and FedEx and it is a really simple process.

Follow this link to start your return - we can do exchanges or refunds.

Jileon Rain Boots Returns

You will receive a label to send the boots back from USPS or FedEx. They each have plenty of easily accessible local drop off points at Walgreens, other grocery stores, postal counters and post offices.

Once these are received and approved in 'as new condition', we will refund you for your order. Please do remember to include your order number and details in the package.

Yes that is easy. Please just go to our returns page at Jileon Rain Boots Exchanges

You can select the size and boot you want and will guide you through the process.

There is a $10 shipping handling cost for all exchanges, which covers both the return and the costs of sending the replacements out to you.

We have excellent rates and just charge you $10 for your return, which is deducted from your refund. Please just follow this link to go through our returns process.

JIleon Rain Boots Returns

At checkout, you can also choose to pay $2.99 up front and get free returns on your order.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small $2.99 returns fee at the time of purchase.

If you choose to pay this fee during purchase, there is no additional charge for shipping your boots back to us. If you choose not to pay this fee during your purchase, there will be a $10 returns shipping fee, deducted from your refund.

We offer a 1 year warranty on all of our boots for normal wear and tear damage. To save costs and time on both sides, if you do have a problem, please
take some photos of the damage and send them to us at usasales@jileon.com together
with your name, address and order number.

This will allow us to take a look at the damage quickly  and get some replacements sent out for you. Please don't send the boots back to us unless we request it. Our policy is to replace the boots within warranty rather than refund you

We thought long and hard about this, but most companies that offer this absorb the costs
in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.

However remember that you can choose to pay $2.99 at checkout and this will give you free returns on your order.

Unfortunately our returns portal only works for US orders currently.

However we do offer returns for Canada too. Please email us at usasales@jileon.com with your order number and what you would like to return and we will get a returns label sent out to you. This cost is around $15-$20 and we will deduct this from your refund.

Of course. For Christmas gifts, you can return these up until January 15th for a full refund.