Trusted since 2005 | Over 200,000 Boots Sold

Happy Feet | 1000+ Reviews

Try At Home | 60 Day Risk Free Returns

Trusted since 2005 | Over 200,000 Boots Sold

Happy Feet | 1000+ Reviews

Try At Home | 60 Day Risk Free Returns


My boots don't fit. Can I return them?

We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to provide a refund if you are not happy with them for any reason.

All we ask is that they are returned in 'as new condition' within 60 days of receipt. We recommend trying them on indoors to avoid damaging the soles.

Please go to Jileon Rain Boots Returns ( We can then guide you through the simple process, whether you need a refund or an exchange.

How can I return my boots?

We offer cheap easy returns via FedEx and it is a really simple process.

Follow this link to start your return - we can do exchanges or refunds.

JIleon Rain Boots Returns (

Once these are received and approved in 'as new condition', we will refund you for your order. Please do remember to include your order number and details in the package.

Can I exchange my boots for a different size?

Yes that is easy and free. Please just go to our returns page at JIleon Rain Boots Returns (

You can select the size you want and will guide you through the process

Do you have to pay to return the boots?

We have excellent rates via FedEx, and just charge you $10 for your return, which is deducted from your refund. Please just follow this link to go through our returns process.

JIleon Rain Boots Returns (

If you can't use FedEx for whatever reason, you can pay for your own shipping label to send them back.

Alternatively if you do want to exchange for a different size or boot, we will cover the $10 returns fee for you.

My wellies are damaged. How do I get a replacement pair?

We offer a 1 year warranty on all of our boots for normal wear and tear damage. To save costs and time on both sides, if you do have a problem, please
take some photos of the damage and send them to us at together
with your name, address and order number.

This will allow us to take a look at the damage quickly  and get some replacements sent out for you. Please don't send the boots back to us unless we request it. Our policy is to replace the boots within warranty rather than refund you

Easy Returns

Returns process was excellent and my smaller replacements arrived very quickly and are perfect! Thank you for making boots that fit me.

Suzanne W.

Wonderful Customer Experience

They are slick and well organised re their website, ordering and returns. I definitely recommend these wellies as a 5* investment for your feet.


Enjoy muddy walks

I would definitely recommend getting a pair and trying them. They've got a great returns policy so if they're not right for you, you can send them back.

Christina B.

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