Wellies and How they Fit
I have tried on loads of rainboots and none have fitted. Why are Jileon boots different?
Other manufacturers work with a standard mould for their wellington boot
manufacture and just cut the rubber at the top to allow more space there.
We realise that wide calf rainboots need to be wide throughout the foot, ankle
and leg and so have created our own unique mould which is genuinely wide fit.
This allows you to slip them on and off easily and still provides space for
thick socks for most people.
Where do you manufacture your rainboots?
All of our boots are designed in the UK but there are no rubber boot
factories in the US that can make our styles. Therefore, our rainboots are made in Asia in a
factory we have been working with for many years now.
How do I choose the right pair to fit me?
We provide a simple guide to measuring your feet and leg correctly. Then you
can see which of our boots will work for your measurements. Take a look at
our size guide here
What shoe size should I take?
Our boots come up large. We always recommend taking your normal shoe size
even if you would normally go a size up when buying rainboots, and want to fit
thick socks. If you are between sizes (e.g. 6.5), then we would recommend
sizing down to a 6 for example.
This recommendation is from 15 years of experience of selling our boots. We
really do want you to get the right boot first time.
What are your boots made from?
We manufacture our boots from 100% high quality durable rubber, which is
vegan. They are built to last and we guarantee them for 1 year, which is longer
than most other manufacturers offer, as we believe in the quality we offer.
How do you design your rainboots?
We have been making wide calf rainboots now for over 17 years. During this
time, every time we have developed new models, it has been based on the
feedback of our customers.
There are millions of people who are not looked after by the larger rainboot
manufacturers, and we want to help. Most manufacturers make wide calf rainboots
in the same mould as their normal boots but just expand the boots at the top.
This does not take into account the fact that most curvy people also need more
space in the foot and ankle.
We design our boots from the sole upwards to meet your needs with our unique
wide fitting mould.
We are proud to say that we manufacture the widest calf rainboots in the
world, and have got tens of thousands of people back into waterproof boots for the first
time in years.
Can I try out your boots in any shops?
We are an online business, so do not sell into retailers in the US. This
allows us to provide you with the boots at cheaper prices by not having to pay
We realise that it can be tricky to buy footwear confidently online but have
created a detailed size guide to help you choose the right boots first time.
Take a look here at our sizing page and if
you still have any concerns or need help, you can email us at firstname.lastname@example.org
I have wide calves but narrow ankles. Do you have any boots to fit me?
We have had a lot of customers over the years who have found our traditional
boots too baggy in the ankles.
Therefore we have designed a new rainboot that should work for you perfectly.
Take a look at this collection. They are still wide in the calf but more fitted in
the ankle to make walks more comfortable for you.
Do you offer free shipping?
Yes, we offer free shipping on all of our US deliveries. Furthermore, if you need them quicker, you can pay for expedited delivery.
How long does delivery take?
Being free doesn’t mean it should take a long time. But, delivery times
do vary and depend on your
Typically our boots will take 3-7 days to reach you
How do I know when my order will be delivered?
Assuming you’ve given us a mobile or e-mail address, you will be sent a link to the tracking details of your delivery.
Usually they are sent out via UPS or USPS and you can follow the tracking online.
What should I do if my boots have not arrived as expected?
Please allow up to 10 working days and check the tracking details.
After this time, please contact your local depot and your neighbours as they may have tried to deliver whilst you were out and not left a card (it
If they don’t have your parcel, please contact us directly and we’ll see what we can do.
We do tend to find that it is often easier to contact the delivery service directly as you know your local area better than we do, and can often help to locate any misplaced goods.
My boots don't fit. Can I return them?
We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to provide a refund if you are not happy with them for any reason.
All we ask is that they are returned in 'as new condition' within 30 days of receipt.
Please go to JIleon Rain Boots Returns (happyreturns.com). We can then guide you through the simple process, whether you need a refund or an exchange.
How can I return my boots?
We offer free returns via FedEx and it is a really simple process.
Follow this link to start your return - we can do exchanges or refunds.
Once these are received and approved in 'as new condition', we will refund you for your order. Please do remember to include your order number and details in the package.
Do you have to pay to return the boots if they don't fit?
We offer free returns via FedEx, so you will not need to pay for your return. Please just follow this link to go through our returns process.
My boots are damaged. How do I get a replacement pair?
We offer a 1 year warranty on all of our boots for normal wear and tear damage. To save costs and time on both sides, if you do have a problem, please
take some photos of the damage and send them to us at email@example.com together
with your name, address and order number.
This will allow us to take a look at the damage quickly and get some replacements sent out for you. Please don't send the boots back to us unless we
request it. Our policy is to replace the boots within warranty rather than refund you.