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FAQ

Rain Boots and How they Fit

Other manufacturers work with a standard mould for their rain boot manufacture and just cut the rubber at the top to allow more space there.

We realise that wide calf rain boots need to be wide throughout the foot, ankle and leg and so have created our own unique mould which is genuinely wide fit. This allows you to slip them on and off easily and still provides space for thick socks for most people.

All of our boots are designed in the UK and then manufactured in Asia in a factory we have been working with for several years now.

We provide a simple guide to measuring your feet and leg correctly. Then you can see which of our boots will work for your measurements. Take a look at our size guide here

Our boots come up large. We always recommend taking your normal shoe size even if you would normally go a size up when buying rain boots, and want to fit thick socks. If you are between sizes (e.g. 6.5), then we would recommend sizing down to a 6 for example.

This recommendation is from 15 years of experience of selling our boots. We really do want you to get the right boot first time.

We manufacture our boots from 100% high quality durable rubber. They are built to last and we guarantee them for 1 year, which is longer than most other manufacturers offer, as we believe in the quality we offer.

We have been making wide calf wellington boots now for over 15 years. During this time, every time we have developed new models, it has been based on the feedback of our customers.

There are millions of people who are not looked after by the larger rain boot manufacturers, and we want to help. Most manufacturers make wide calf boots in the same mould as their normal boots but just expand the boots at the top. This does not take into account the fact that most curvy people also need more space in the foot and ankle.

We design our boots from the sole upwards to meet your needs with our unique wide fitting mould.

We are proud to say that we manufacture the widest calf rain boots in the world, and have got tens of thousands of people back into rain boots for the first time in years.

We are an online business, so do not sell into retailers in the US. This allows us to provide you with the boots at cheaper prices by not having to pay the retailer.

We realise that it can be tricky to buy footwear confidently online but have created a detailed size guide to help you choose the right boots first time. Take a look here at our sizing page and if you still have any concerns or need help, you can email us at usasales@jileon.com

We have had a lot of customers over the years who have found our traditional boots too baggy in the ankles.

Therefore we have designed a new boot that should work for you perfectly. Take a look at these black and white spotty boots. They are still wide in the calf but more fitted in the ankle to make walks more comfortable for you.

Shipping

Yes, we offer free shipping on all of our US deliveries.

If you do need them quicker, we have 2 further expedited options (Second Day is $14.99 and Next Day is $19.99). Pricing for two day and next day delivery will vary depending on location, product size and weight, but this will be clearly shown at checkout before you have to make payment.

Being free doesn’t mean it should take a long time, but delivery times do vary depending on your location. We use Amazon logistics to send out all our boots so they are reliable and tracked.

Orders typically take between 4-7 days to reach you, unless you choose our priority services, which are quicker.

Unfortunately we are unable to ship internationally.

However if you are based outside the US, please take a look at our UK based website (www.jileon.com) as we can ship internationally from there.

If you are based in Canada, we do hold a limited amount of stock on Amazon so please take a look there as shipping costs are a lot cheaper that way.

You will receive a confirmation email once you place your order and then will also be sent details of the tracking details for your parcel when these are allocated.

If you have not seen any details, then please check your junk email in case the emails have gone there.

Please allow up to 10 working days for items to reach you.  After this time, the quickest way is to contact the shipping company directly - these details and the tracking number will be on the email you should have received. Often they just can have trouble finding your address. Please also double check with your neighbours as they may have tried to deliver whilst you were out and not left a card (it does happen).

If they don’t have your parcel, please contact us directly at usasales@jileon.com with your order number and we will be able to help.

Returns

We understand that buying boots on the internet can be difficult, as you never know if they will fit. We are happy to provide a refund if you are not happy with them for any reason.

All we ask is that they are returned in 'as new condition' within 30 days of receipt.

If you need to return them, please email us at usasales@jileon.com with details of the product you would like to return, your order number and name.  We will reply to you within 48 hours (probably faster) with a Return Merchandise Authorisation form and a mailing label via email.

If you need to return an item, please email us at usasales@jileon.com with details of the product you would like to return, your order number and name.

We will reply to you within 48 hours (probably faster) with a Return Merchandise Authorisation form and a mailing label via email.

Print the Return Merchandise Authorisation form and Mailing label.

Securely pack the items in a box and put the Return Merchandise Authorisation form inside.

Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.

Affix the appropriate amount of postage.

Ship package from your nearest post office or shipping company of your choice.

Once these are received and approved in 'as new condition', we will refund you for your order.

We cannot unfortunately do direct exchange of sizes, you will need to return the boots for a refund, and then place a new order on our website.

You will need to return the boots for a refund, and then place a new order on our website for the size you need.

We cannot unfortunately do direct exchange of sizes.

This very much depends on your location but typically you will be asked to send the boots back to a warehouse fairly near to your location, keeping costs down. Usually the cheapest method is via USPS, although they can take longer than UPS or FedEx. It is also usually cheaper to book online with all these companies.

Another option worth checking is Parcel Monkey. They will compare prices across UPS, USPS and FedEx and often provide discounted rates.

We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns.

We offer a 1 year warranty on all of our boots for normal wear and tear damage. To save costs and time on both sides, if you do have a problem, please take some photos of the damage and send them to us at usasales@jileon.com together with your name, address and order number.

This will allow us to take a look at the damage quickly  and get some replacements sent out for you. Please don't send the boots back to us unless we request it. Our policy is to replace the boots within warranty rather than refund you.